Aftercare

Aftercare

Thank you for signing off your website as complete. What we’ve done now is to set up a project space in Podio, our management system, to keep track of any future work you may require on your site.

Debugging

As mentioned on the sign off form, despite testing, sometimes there are bugs and glitches that were not picked up during the development of your site. This happens sometimes. We will fix these glitches free of charge for up to three months after the launch of your site – three months is plenty of time for bugs to be identified.

Additional work

There may be times when you need additional work doing on your site after launch. This may be the addition of new content, images changing, new product categories, blog writing, changes to team pages, etc. These are things not covered in bug fixing. We’ll start you off with one hour of maintenance and record the time we take to do each task which will be deducted from your time remaining. You’ll be able to log in to Podio to see how much time you have left.

Once your hour is used up, and you need further work doing, we will invoice you in advance for hourly maintenance in either 2-hour, 4-hour, 6-hour, 8-hour, 12-hour or 16-hour blocks. Once paid, your time will be added to your allowance and tasks logged in the same way. Our hourly rate is £60 +VAT per hour.

We think this is a fairer way of billing for maintenance as fixed or flat monthly retainers could mean you end up paying money when you don’t require any work doing. This system ensures you only pay for actual work done.

Monthly MOT

If your site has been built with WordPress then you have a flexible, scalable and adaptable platform. However, it does need to be kept up-to-date as the platform itself and plugins used are regularly updated to keep them safe, secure and working properly. You can do these updates yourself whenever you see an orange dot and a number illustrated in the image. This means there are updates to do. Alternatively, we can keep an eye on your site for you with our Monthly MOT. We will:

  • Ensure WordPress and the plugins are all up-to-date;
  • Check your site is still compatible with new web browser updates;
  • Check error logs to see if anything needs fixing; and,
  • Check contact forms are still working.

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This service costs £45 +VAT per month and is payable by direct debit. Please contact us if you would like more information or if you would like to sign up now please complete the direct debit form and we’ll add you to the MOT list.

Sign up to Monthly MOT here