We do not have our own servers but use a third-party company called Clook who are based in Preston and have servers in the UK. Cyberfrog Design Ltd aims to achieve 99% website availability to all customers.
Customer shall not receive any credit under in connection with any failure or deficiency of website availability caused by or associated with:
- circumstances beyond Cyberfrog Design Ltd’s reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, armed conflict, embargo, fire, flood, earthquake, hurricane or other acts of God, strike or other labour disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, virus attacks or hackers, failure of third party software (including, without limitation, ecommerce software, payment gateways, chat, statistics or free scripts) or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of this SLA;
- failure of access circuits to the Cyberfrog Design Ltd’s network, unless such failure is caused solely by Cyberfrog Design Ltd;
- scheduled maintenance and emergency maintenance and upgrades to server or web site;
- DNS issues outside the direct control of Cyberfrog Design Ltd;
- issues with FTP, POP, IMAP, or SMTP customer access;
- false SLA breaches reported as a result of outages or errors of any Cyberfrog Design Ltd measurement system;
- customer’s acts or omissions (or acts or omissions of others engaged or authorized by customer), including, without limitation, custom scripting or coding (e.g., CGI, PHP, Perl, HTML, ASP, etc), any negligence, wilful misconduct, or use of the Services in breach of Cyberfrog Design Ltd’s Terms and Conditions and Acceptable Use Policy;
- e-mail or webmail delivery and transmission;
- DNS (Domain Name Server) Propagation; or,
- outages elsewhere on the Internet that hinder access to your account. Cyberfrog Design Ltd is not responsible for browser or DNS caching that may make your site appear inaccessible when others can still access it. Cyberfrog Design Ltd will guarantee only those areas considered under the control of Cyberfrog Design Ltd, Cyberfrog Design Ltd server links to the Internet, and Cyberfrog Design Ltd’s servers.