What access to support can you expect?

• Help desk email support: Available 24 hours a day, 7 days a week including public holidays by emailing [email protected].
• Phone support: Generally, Monday to Friday, excluding public holidays from 9:30am to 5:30pm by phoning 0151 709 4930.

What is our response time?

• We aim to respond to all support requests within one hour.
• Response times may vary depending on the complexity of enquiry, the severity of the enquiry and current support request volumes.

When do we do any required work?

• Non-urgent, or routine, maintenance is booked in to be done on Tuesdays and Friday mornings.
• Urgent maintenance (depending on severity) is done immediately or on the same day.